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The
Working Concepts for
Building a Database Acquisition Model Bruce Ratner, Ph.D.
Database marketers are
often tasked with finding new customers as mature markets fizzle and
new markets overtake existing ones. They use models as a key component
of their marketing programs towards increasing a customer database. For
example, in the financial services and telecommunications industries,
database marketers use acquisition models to identify individuals
(prospects) who are likely to acquire credit cards or cellular
services, and then develop campaigns targeted to those prospects to
induce sign-up. A file of prospects is necessarily without a history of
marketing information, but always includes one piece of information -
the zipcode. The standard approach to obtaining knowledge about
prospects is to append zipcode-level census data to their records.
However, the data analyst without an advanced statistical background
may not know the best method for building a model for respective
prospects based on aggregated zipcode-level data. Moreover, the analyst
may not be aware that implementation of a zipcode acquisition model is
different from that of the usual response model.
This article discusses
the working concepts for building a zipcode acquisition model by 1)
reviewing the basics of weighted least-square regression analysis, 2)
presenting an explicit definition of the zipcode acquisition model, 3)
offering the zipcode as a link to a menu of variables that render
zipcode acquisition modeling possible, 4) introducing special handling
of census variables, 5) illustrating how to implement a zipocde
acquisition model, and 6) providing the SAS-code program for building
the model, which should be a welcomed entry in the tool kit of data
analysts who frequently work on the acquisition problem.
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